At Unimoni, providing exceptional service is crucial for building customer trust. We fully endorse the Reserve Bank of India's Integrated Ombudsman Scheme, 2021, which offers a transparent and efficient mechanism for resolving customer grievances related to financial services provided by RBI-regulated entities, including Unimoni.
The Integrated Ombudsman Scheme is a simplified and centralized platform for addressing customer complaints against banks, non-banking financial companies (NBFCs), and payment service providers like Unimoni. It ensures a faster and more streamlined process for resolving issues related to our services.
Confidence in knowing your voice is heard: If you experience issues with our services, you can use the Integrated Ombudsman Scheme to file a complaint and seek a fair resolution.
Streamlined grievance redressal: The scheme provides a quick and efficient process for resolving complaints. You can file your complaint directly on the RBI's centralized portal: https://cms.rbi.org.in.
Transparency at every step: Unimoni is dedicated to ensuring transparency in all our services and transactions. The Integrated Ombudsman Scheme reinforces this dedication by providing a neutral and public platform for addressing customer concerns.
At Unimoni, we are committed to enhancing our services and consistently surpassing your
expectations. We appreciate your feedback and are devoted to ensuring that you have a smooth
and positive experience. If you have any concerns, please feel free to contact us directly.
We are here to improve our service for you!
